FAQ – Frequently asked questions

How long does delivery take?

Delivery usually takes 10 to 13 business days. Times may vary slightly depending on the product and destination.

Why does delivery take this long?

Some of our products are shipped directly to you by our partners. This lets us offer fair prices, but delivery can take a little longer. External factors such as stock levels, transport routes or carrier delays can also affect delivery times.

Can I track my order?

Yes, as soon as your order ships you'll receive a tracking number so you can follow your delivery online anytime.

Do you offer express shipping?

We currently don't offer express shipping. Orders are usually delivered within 10–13 business days.

What if my delivery is late?

If your order doesn't arrive within 10–13 business days, please contact us right away. Our customer service will check the status and help you get your order as quickly as possible.

Can I ship to a different address?

Yes, you can enter a different shipping address at checkout. Please make sure all details are correct to ensure smooth delivery.